Shipping policy

Shipping Services
We will send from the AU warehouse, the delivery time is 3-21 days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
We will ensure that the products are delivered in a timely manner to our customers with great care and in good conditions. Based on our previous experience, you will receive your items in 3-5 days. Sometimes, delivery times will differ based on different logistics companies.
We are sorry for the inconvenience caused and thanks for your understanding.

Shipping Fee
We offer free shipping on orders of AUD$77 or more in AU(excluding printers and AMS). If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

International shipments may be subject to customs processing and additional charges. Bambu Lab is not responsible to cover such costs. The customer is responsible for customs clearance/duties.

Shipping Notice
For special shipping requests, please contact Bambu Lab Support. Please confirm your address before payment. If you enter the wrong address, please contact Bambu Lab Support in a timely manner. We will contact logistics personnel to solve the problem. Bambu Lab orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Bambu Lab assumes no responsibility for delayed or rejected orders due to the following reasons:

Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

Inspection and Sign
As Bambu Lab printers are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Bambu Lab Support.

Once you (or someone else on your behalf) signs for the item, Bambu Lab will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Bambu Lab Support within 24 hours after you receive the package so that we can resolve the problem immediately.

1. The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer.

2. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.

3. Sometimes the shipping carrier tracking information can be incorrect, and packages are marked as delivered before they actually arrive – Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order within a couple days, please email our customer support team within 14 days of the last tracking update and provide your order number and tracking information so that we may assist you further!